# Password Recovery

If you forget your password, you can request a reset by accessing the user app settings.

<div align="left"><img src="/files/Qq1tqxN9eN30ePenML4O" alt="" width="300"></div>

Then click on the three dots at the top right and select the option *Reset User Password*.

<div align="left"><img src="/files/kJTsf8IwJrfzBPodhTOm" alt="" width="300"></div>

An email will then be sent to the address associated with your account. Click the *Recover Password* button in the email received.

<div align="left"><img src="/files/NxYUH8sE4vXZeiUth22B" alt="" width="300"></div>

A window will automatically open in your default browser. You will then be asked to enter the new password twice (the second time for confirmation).

<div align="left"><img src="/files/rmnI8TZmb1Myx4sTNclv" alt="" width="300"></div>

{% hint style="warning" %}
Password recovery requires that a correct email address is associated with the account. If you do not receive the reset link at your email address, it is possible that a different address was associated.

It is possible to change the email address from the app as well, but you must have the password. Otherwise, please contact us directly.

<img src="/files/Wzxn7P4GCwq6YdEUjF8s" alt="" data-size="original">
{% endhint %}


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