Security System
Everything you need to know to manage your alarm system.
Last updated
Everything you need to know to manage your alarm system.
Last updated
The app is designed to allow you to activate and deactivate the Alarm System as quickly as possible. That's why the lock icon, indicating whether the system is active, is prominently displayed on the main screen.
The lock is present both in the top bar and in the system status information section.
When the alarm system is active, the lock appears closed and green, as shown in the image below.
If the system detects an intrusion or tampering, the lock will be replaced by a red bell icon.
To activate or deactivate the Alarm System, simply click on one of the lock icons on the main screen.
After clicking the lock button, a window will appear allowing you to enter the password and perform one of the following operations:
Gray button (open lock): disarm the alarm
Green button (closed lock): arm the alarm
Red button (shield): bypass the alarm
Blue button (gear): access advanced settings
Enter the password, then click the button corresponding to the desired operation.
The password is always required, even to access Advanced Settings (by clicking the gear icon).
To further speed up operations, you can enable biometric control (either facial recognition or fingerprint), so you don't have to enter the password every time.
To enable this feature, biometric control must already be activated on your device.
To enable biometric control, access the app settings.
Click the red icon and enter the alarm system password in the displayed window.
Once this operation is complete, press Save, and the icon should turn green.
Now return to the main screen and click the lock. If you have a device with Face ID, recognition will start automatically. With Touch ID, you will be asked for fingerprint verification.
By accessing advanced settings, you can manage individual alarm sensors. If multiple alarm sectors have been configured, you can manage the zones separately.
The + button at the bottom right allows you to quickly set all sectors to the same mode.
Clicking on an alarm sector will bring up the list of associated sensors.
If only one alarm sector is configured, you will see the list of alarm sensors directly.
By selecting one of the three options (disable, enable, or bypass), you can set the operating mode for each sensor. Press Save at the top right to save your changes.
Similarly to sectors, the + button at the bottom right allows you to quickly set all sensors to the same mode.
Bypassing an alarm sensor temporarily removes it from the alarm system as if it does not exist, preventing it from triggering alerts (e.g., tampering alarms due to a malfunction).
Bypassing all alarm sensors can be useful when there is a power outage, as the system may detect this as tampering.
Tampering events (or "tamper alerts") can be triggered in the following situations:
Malfunctioning alarm sensor
Communication failure between alarm sensors and the siren, due to network issues or if a card is damaged, disconnected, or tampered with
Power outage
Home automation system restart
Actual tampering
It's important to understand that an alarm system operates with a preventive logic. This means tampering alerts may be triggered even in cases such as power outages caused by your provider or an overload, not by malicious intent.
Since there's no way to determine the cause of the service interruption, the system will still detect tampering and the siren will sound.
Many alarm systems are equipped with a key to silence the siren, which can be useful during expected power outages or system maintenance.
