Security System
Everything you need to know to manage your Security System.
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Everything you need to know to manage your Security System.
Last updated
Was this helpful?
The app is designed to allow you to activate and deactivate the Alarm System as quickly as possible, which is why you'll find the padlock prominently displayed on the main screen, indicating whether it's active or not.
The padlock icon is displayed both in the top bar and in the system status information section.
When the alarm system is activated, the padlock appears locked and is green, as shown in the following photo.
In the event that the system detects an unwanted presence or tampering, the padlock will be replaced by a red bell.
To activate or deactivate the Alarm System, simply click on one of the two padlocks on the main screen.
Once the padlock button is clicked, a window will open that allows you to enter the password and perform one of the following operations:
Advanced Settings button: for access to more comprehensive management
Activate button (closed padlock): activation of the alarm
Deactivate button (open padlock): deactivation of the alarm
Enter the password, then click on the button to perform the desired operation.
The password must always be entered, even to access the Advanced Settings.
To further speed up operations on the alarm system, it is possible to enable biometric control (both facial and fingerprint), thus avoiding the need to enter a password.
To activate the following feature, it is necessary that biometric verification has been enabled on your device.
To use biometric control, you need to access the application settings.
Click on the red icon and confirm the activation of the feature by following the on-screen instructions.
On Android, each device has a different management of biometric control (the sensors used are very different from each other), so there is no standardized process among the various smartphone/tablet manufacturers.
Once this process is completed, the icon should appear green.
Return to the main screen and click on the lock. You will now be prompted to perform biometric verification, and if successful, the password will be entered automatically.
By accessing the advanced settings, you will have the ability to manage individual alarm sensors, and in the event that multiple alarm sectors have been configured, you will have the opportunity to manage the zones separately.
The buttons at the bottom allow you to quickly set all sectors to the same mode.
By clicking on the alarm sector, you can access the list of associated sensors.
If only one alarm zone has been configured, you will see directly the list of alarm sensors.
By pressing one of the three options (disabled, enabled, or excluded), you can set the operating mode for each individual sensor. To save, press the blue button at the bottom right.
Excluding a sensor from the alarm system temporarily removes it from the system's management as if it did not exist. This can help prevent it from signaling tampering or tamper alerts in the event of a malfunction.
Excluding all alarm sensors can be useful in cases where there is a power outage, which is detected as tampering with the alarm system.
The tampering event can be detected in the following cases:
Faulty alarm sensor
Lack of communication between alarm sensors and siren, due to issues with the data network or if a board is faulty, disconnected, or tampered with
Power failure
Restart of the Home Automation System
Actual tampering
It is very important to emphasize that an Alarm System operates on the principle of prevention, so it is possible that tamper alerts are triggered even if the power outage is caused by your service provider or due to overload, and not necessarily by malicious intent.
Since there is no way to determine the cause of the service interruption, the system still detects the tampering and the siren goes off.
Alarm Systems are often equipped with a key to deactivate the siren, thus preventing it from sounding during power outages or maintenance on the system.
